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About Course

Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL® provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4—the latest evolution of the ITIL framework—and learn about the ITIL 4 service value system.

This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes and more, you're in for a completely immersive learning experience. The course prepares you with a thorough understanding to ace the ITIL® 4 Foundation exam in the very first attempt and equips you with the skills to power collaboration within IT and deliver value across the enterprise.

Skills You Will Gain

ITIL 4 Foundation ITIL Terminogy

Course Offerings

Instructor-led interactive classes
Clarify your doubts during class
Access recordings of the class
Attend on mobile or tablet
Live projects to practice
Case studies to learn from
Lifetime mentorship support
Industry specific curriculum
Certificate of completion
Employability opportunity

Topics
Instructor (1)

1 Course Introduction

Introduction to the Course

2 Key Concepts of Service Management

Service Management
Stakeholders of Service Management
Service Consumer Roles
Products and Services
Service Offerings
Service Relationships
Value Outcomes, Costs, and Risks Service Relationships
Risks
Utility and Warranty

3 Four Dimensions of Service Management

Organizations and People
Information and Technology
Information and Technology Regulations
Selecting the Right Technology
Factors Influencing Technology
Cloud Computing
Partners and Suppliers
Organization Strategy
Value Streams and Processes
Processes
Factors Affecting Service Providers

4 The ITIL Service Value System

Components of SVS
Organizational Silos
ITIL Guiding Principles
Focus on Value
Applying the Principle - Focus on Value
Start Where You Are
Applying the Principle - Start Where You Area
Progress Iteratively with Feedback
Applying the Principle - Progress Iteratively with Feedback
Collaborate and Promote Visibility
Applying the Principle - Collaborate and Promote Visibility
Think and Work Holistically
Applying the Principle - Think and Work Holistically
Keep It Simple and Practical
Applying the Principle - Keep It Simple and Practical
Optimize and Automate
Applying the Principle - Optimize and Automate
Principle Interaction

5 The Service Value Chain

The Service Value Chain Overview
Plan Activity
Improve Activity
Engage Activity
Design and Transition Activity
Obtain or Build Activity
Deliver and Support Activity
Service Value Streams

6 ITIL Management Practices

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Supplier Management Activities
Change Enablement
Incident Management
IT Asset Management
IT Asset Management Activities
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Desk
Service Level Management
Service Request Management
Deployment Management
ITIL Terms

Chaitanya Damle

About Instructor

13 years of Fulltime work experience with TCS Wipro Technologies and Accenture Consulting, Handled Cross functional projects in different domains and technologies. 6 years of Training and Consulting experience as a Freelancer. Has trained more than 1200 Professionals mid and senior management level in Project management. Trainer is certified project manager with Prince2® a UK Govt. Project Management framework

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ITIL® 4 Foundation Certification

$380 20% off

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