About Course

The responsibilities of the production team is very critical in achieving the perfect balance between a new feature and how reliable it is for the user. So, what exactly is production support. 

It is the practice of supporting the IT systems or applications. In other words, a production support executive receives requests from end-users and analyzes these requests and responds to the end user with the best possible solution.

This training gives you a very clear understanding of how applications work, the significance of critical elements, and which ones they are. You will also develop an in-depth understanding of monitoring tools and how they work. 

In short, you need to maintain and support the system and the applications used, by the users.

This training is meant for both beginners who are starting in this career or moving to a new role.

Here are some additional skills that will be useful to have, in the Production Support role: 

• Strong analytical and problem solving skills.
  
• Good interpersonal skills to handle internal and external customers.
• Strong SQL background.
• Strong Object-Oriented Programming skills.
• Basic Linux Platform skills.
• A Bachelor's degree in Computer Science or related field.

This 20-hour session is all you need to gain mastery over Production Support.