The responsibilities of the production team is very critical in achieving the perfect balance between a new feature and how reliable it is for the user. So, what exactly is production support.
It is the practice of supporting the IT systems or applications. In other words, a production support executive receives requests from end-users and analyzes these requests and responds to the end user with the best possible solution.
This training gives you a very clear understanding of how applications work, the significance of critical elements, and which ones they are. You will also develop an in-depth understanding of monitoring tools and how they work.
In short, you need to maintain and support the system and the applications used, by the users.
This training is meant for both beginners who are starting in this career or moving to a new role.
Here are some additional skills that will be useful to have, in the Production Support role:
This 20-hour session is all you need to gain mastery over Production Support.
Proactive Monitoring &
MFT (Java, NGM Tools, customer facing)
I have 20+ years of experience involved in project development, implementation, training and have extensive knowledge in handling production support activities for multiple critical applications. My training is focused on day to day process-driven activities and job duties with live scenarios and cases. Inviting you to try my live and interactive sessions and decide for yourself.
Thanks to Ram and Anil for the excellent training I got on Production Support. I landed a job in America's largest retail store. Thanks infyni.
Great instructor in Production Support who made it simple. So patient in explaining difficult concepts, it built my confidence. Great value for money, recordings uploaded on time for us to go back to, efficient team handling the course at infyni. Extra session for free as well as interview coaching.
My course with infyni on Mastering Production support was useful. Instructor Manas explains everything so well it was simple to learn. The only recommendation was that a paid version of splunk would have given us more exposure. Having video recordings of all classes allows me to refer anytime.