Mastering Production Support

This live and interactive course is all you need to accomplish any critical business function, uninterrupted. With expert instructors to train you on possible production errors, you will be able to master any eventuality. Dedicated moderators are assigned for every class for any assistance

Live Course

Live Class: Saturday, 09 Mar

Duration: 20 Hours

Enrolled: 14

Offered by: infyni


Live Course


About Course

The responsibilities of the production team is very critical in achieving the perfect balance between a new feature and how reliable it is for the user. So, what exactly is production support. 

It is the practice of supporting the IT systems or applications. In other words, a production support executive receives requests from end-users and analyzes these requests and responds to the end user with the best possible solution.

This training gives you a very clear understanding of how applications work, the significance of critical elements, and which ones they are. You will also develop an in-depth understanding of monitoring tools and how they work. 

In short, you need to maintain and support the system and the applications used, by the users.

This training is meant for both beginners who are starting in this career or moving to a new role.

Here are some additional skills that will be useful to have, in the Production Support role: 

  • Strong analytical and problem solving skills.
  • Good interpersonal skills to handle internal and external customers.
  • Strong SQL background.
  • Strong Object-Oriented Programming skills.
  • Basic Linux Platform skills.
  • A Bachelor's degree in Computer Science or related field.

This 20-hour session is all you need to gain mastery over Production Support.

Skills You Will Gain

Incident Management,Problem Management,Event Managment,Change Management,Roles & Responsibilities,Projects

Course Offerings

  • Instructor-led interactive classes
  • Clarify your doubts during class
  • Access recordings of the class
  • Attend on mobile or tablet
  • Live projects to practice
  • Case studies to learn from
  • Lifetime mentorship support
  • Industry specific curriculum
  • Certificate of completion
  • Employability opportunity
  • Topics
  • Instructor (1)
  • Reviews
  • Roles and Responsibilities
  • Incident Management
  • Problem Management
  • Change Management (App changes, Infra changes, Interface changes
  • Event Management
  • Unix
  • SQL
  • Cloud overview
  • Splunk
  • Kibana
  • Dynatrace / AppDynamics
  • Control-M or Batch Scheduler
  • Java Overview
  • Proactive Monitoring &

  • amp
  • Alerting
  • Toil Reduction – Prioritize and Permanently Fix issues
  • MIM – Status Updates
  • Reporting
  • SOP

  • MFT (Java, NGM Tools, customer facing)

  • Web UI applications – (Cloud, Java, customer facing)
  • Reporting – (ETL, Mainframes, Control-M)